Terms & Conditions

1. Who we are

The Service is provided by:

• Clip
• Vossiusstraat 20-2
• 1071 AD Amsterdam
• The Netherlands
• Chamber of Commerce (KvK): 81707169
• VAT: NL003597297B90

In these Terms “Clip”, “we”, “us” and “our” mean the company above. “You”, “your” and “Customer” mean the person or organisation using the Service. You can reach us through the contact options published on our website.

2. Definitions

• “Account” — the personal or organisational account required to use the Service.
• “Credits” — the internal unit used to meter paid generation, rendering and related compute.
• “Customer Content” — everything you supply: prompts, briefs, uploads, images, audio, video, transcripts, reference material, project and scene data.
• “Output” — the images, video, audio, captions, transcripts, text and renders the Service produces in response to Customer Content.
• “Providers” — the third-party AI, media, storage, payment and publishing services used to deliver the Service.
• “Generation” — a single billable request to produce or process Output.

3. The Service

Clip is a creative production tool. It turns prompts, references and source footage into storyboards, images, video scenes, voice-over, captions and finished exports, and can assist with distribution to third-party platforms you connect.

The Service depends on third-party AI models and media infrastructure. Models, model versions, parameters, routing, capabilities, quality and pricing of underlying providers change over time and are outside our control. We may add, change, deprecate or remove features, models and capabilities. Where a change is material and adverse to a paid plan you hold, we will give reasonable notice where practicable.

The Service is a tool, not a professional advisory, editorial, legal, medical or compliance service, and Output is not advice.

4. Accounts, eligibility and security

You must be at least 18 years old, or the age of majority where you live, and legally able to enter into a contract. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation and these Terms apply to it.

You are responsible for the accuracy of your account details, for keeping your credentials confidential, and for everything that happens under your Account. Notify us without undue delay if you suspect unauthorised use. One person or organisation may not operate multiple accounts to circumvent credit limits, trial allowances, rate limits or a suspension.

5. Beta, trial and early access

Parts of the Service may be offered as a trial, private beta, preview or experimental feature. Such features are provided “as is” and “as available”, may be changed or withdrawn at any time, may be unstable, and may produce incomplete results. Trial, free, promotional and beta credits are granted at our discretion, are not purchased, carry no cash value and may be limited, reduced or expired at any time, to the maximum extent permitted by applicable law.

6. Acceptable use and prohibited content

You must use the Service lawfully and in line with the policies of the Providers and any platform you publish to. You may not use the Service to create, upload, store, process or distribute:

• material that is unlawful, or that infringes intellectual property, privacy, personality, portrait or other rights of others;
• sexual content involving minors, or any depiction of a minor in a sexualised way — this is reported and results in immediate termination;
• non-consensual sexual content, or sexual deepfakes of identifiable people;
• the likeness, face, voice, name or persona of an identifiable person without a lawful basis and the necessary consent;
• harassment, hate speech, incitement to violence, or content that degrades a person or group on protected grounds;
• disinformation presented as fact, synthetic depictions of real events that did not occur, election manipulation, or impersonation of a real person, brand or public authority;
• malware, fraudulent, phishing, scam or deceptive commercial material.

You also may not: probe, scan or attack the Service or its infrastructure; bypass or attempt to bypass authentication, rate limits, spending caps, credit accounting, entitlement checks or security controls; scrape or systematically extract the Service; resell, sublicense or provide the Service to third parties other than as expressly permitted; use the Service to build or train a competing generative model; or use automated means to create accounts or consume credits abusively.

We may remove, block or refuse to process content or Output that we reasonably believe to be unlawful or in breach of this section, and may do so without prior notice where the law, a Provider or an urgent risk requires it.

7. Your content and prompts

You keep all rights you already hold in Customer Content. You grant Clip a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, adapt and process Customer Content, and to transmit it to the Providers, strictly to the extent needed to operate, secure, support and improve the operation of the Service for you and to comply with the law. This licence ends when the content is deleted, except for copies we are required or entitled to retain under section 16 or by law.

We do not train our own generative models on Customer Content or Output without your separate, explicit permission. We cannot guarantee the internal practices of every Provider; where a Provider offers an option that excludes customer data from model training, we select it where it is available to us on the plan we use.

You are responsible for maintaining your own copies of anything you cannot afford to lose. The Service is not a backup or archival service.

8. Rights, consents, likeness and voice

You warrant that you hold all rights, licences and consents needed for everything you upload or instruct the Service to process, including for any person whose face, body, likeness, voice or performance appears in or is derived from your material, and including any music, footage, trademark or brand asset.

Where local law requires labelling of synthetic or AI-generated media — including the transparency obligations under the EU AI Act as they apply to you — it is your responsibility to apply the appropriate disclosure when you publish Output.

9. Output: ownership and use

As between you and Clip, and provided your Account is in good standing and the applicable Credits have been paid, you may use the Output for any lawful purpose, including commercially, and we claim no ownership in it.

The legal protectability of AI-generated material varies by country and in several jurisdictions purely machine-generated material may not attract copyright at all. We make no representation that Output is protectable, original, unique, or free of resemblance to other material. Comparable or identical Output may be generated for other users from similar inputs.

Your use of Output remains subject to the terms of the Providers whose models produced it and to the policies of any platform you publish to.

10. AI output, subjective quality and no guarantee of result

Generative AI is probabilistic. The same prompt can produce different results at different times. To the maximum extent permitted by applicable law, and except where mandatory law requires otherwise, Clip gives no guarantee, warranty or assurance that Output will:

• match your prompt, brief, reference image, style, character, expectation or taste;
• reach any particular level of aesthetic or technical quality;
• be continuous, consistent between scenes, or preserve a character, likeness, product, wardrobe, colour or setting;
• be factually accurate, free of hallucination, free of artefacts, correctly spelled, anatomically correct, or free of visual defects;
• be suitable, fit for a particular purpose, merchantable, of satisfactory quality, non-infringing, or acceptable to any platform, client or audience.

You are responsible for reviewing, checking and approving Output before you use, publish, distribute or rely on it. You decide what leaves the platform.

Dissatisfaction with Output, subjective quality judgements, creative differences, a result that does not match your taste or expectation, prompt interpretation, model artefacts, inconsistency between generations, hallucinated detail, and the ordinary variability of generative models are not technical failures of the Service. To the maximum extent permitted by applicable law, they do not entitle you to a refund, a credit restoration, a free regeneration or compensation.

Clip does not accept responsibility for what a third-party or AI model generates, except for liability that cannot lawfully be excluded. Your acceptance or use of Output does not create any warranty beyond what is expressly stated in these Terms, and your remedies are limited as set out in sections 17 and 18 and as permitted by law.

11. Third-party providers and platforms

Delivering a generation requires transmitting the relevant Customer Content to Providers. Provider availability, latency, capacity, model behaviour, moderation decisions and pricing are outside our control, and a Provider may refuse, filter or fail a request. Where a Provider refuses a request on moderation grounds, that is not a fault of the Service.

Where you connect a third-party account — for example a social platform for publishing — your use of that platform is governed by that platform's own terms, and we are not responsible for its decisions, including removal, restriction or suspension of your content or account there.

12. Plans, credits and payment

Paid plans, credit bundles and their prices are described at the point of purchase. Prices are exclusive of VAT unless stated otherwise, and VAT is applied where required. Payment is processed by a third-party payment provider; we do not store full card details.

Credits are the metering unit for paid generation. An estimate shown before you approve a generation is an estimate; Credits are reserved when a generation is submitted and charged when it is actually performed. A reservation for a generation that does not run is released. Credits are a prepaid entitlement to use the Service and are not electronic money, a payment instrument, a security or a currency.

Included plan credits are granted per billing period and, unless the plan expressly states otherwise, do not carry over. Credits have no cash value, cannot be exchanged for money, and are not transferable or sellable between accounts.

Subscriptions renew for successive periods until cancelled. You can cancel at any time with effect from the end of the period already paid for, unless mandatory law gives you a further right.

If a payment fails, is reversed, or is the subject of a chargeback, we may suspend paid functionality until the matter is resolved.

13. Refunds, failed generations and credit restoration

To the maximum extent permitted by applicable law, and except where mandatory law, an expressly stated refund policy at the point of purchase, or a demonstrable technical failure for which Clip chooses or is required to provide a remedy applies: purchases, subscription fees and Credits are non-refundable, and Credits that have been consumed by a completed generation are non-refundable.

If a generation fails, we will review it on request. Where a demonstrable technical failure of the platform or of the delivery of a Provider request occurred — for example a failed or timed-out job, a duplicate charge, an accounting error, or an export that could not be produced — we will restore the affected Credits or allow a retry at no additional cost. Subjective dissatisfaction with a successfully produced result, as described in section 10, is excluded from this remedy.

Unused Credits have no cash value and are non-transferable. What happens to unused Credits when you cancel, or when we terminate, is governed by section 16, the terms of the plan you bought, and mandatory law.

Nothing in this section removes a statutory right to a remedy for a service that is not delivered or that is not in conformity with the agreement.

14. Consumers and the right of withdrawal

If you are a consumer in the European Union, you normally have 14 days to withdraw from a distance contract for digital services or digital content. That right can be lost for digital content and for services fully performed within the withdrawal period only where you have given prior express consent to immediate performance and have acknowledged that you thereby lose the right of withdrawal, in the manner required by law.

These Terms alone do not remove that right. Where immediate performance applies, the required consent and acknowledgement are obtained at checkout. Where they have not been obtained, your statutory right of withdrawal continues to apply and Credits consumed during that period may be set off against any refund in accordance with the law.

Statutory rights of conformity and legal guarantees are not affected by these Terms.

15. Availability, changes and maintenance

The Service is provided on an “as available” basis. No uptime, throughput, queue time, latency or turnaround commitment is given unless it is expressly agreed in writing on a paid plan. We may perform maintenance, apply rate limits, apply spending caps, queue or throttle requests, and temporarily pause paid generation to protect the platform, our users or our costs.

16. Suspension, termination and credit forfeiture

We may suspend, restrict, limit or terminate your Account or a part of the Service, immediately and without prior notice where the circumstances reasonably require it, if we reasonably determine that any of the following has occurred:

• fraud, attempted fraud, or misrepresentation;
• abuse of the Service, of trial, free, promotional or beta allowances, or of a referral or invite mechanism;
• creation or distribution of unlawful or prohibited content as described in section 6;
• an attempt to bypass or manipulate security, authentication, rate limits, spending caps, entitlement checks or credit accounting;
• payment abuse, including unjustified chargebacks or reversed payments;
• an attack on, or interference with, the Service, its infrastructure, its Providers or other users;
• misuse of the rights, identity, likeness or voice of a third party;
• a material breach of these Terms, or a repeated breach after notice;
• a legal, regulatory or Provider requirement that we do so.

We may remove or block unlawful or prohibited content and Output. Where the circumstances allow it and no legal or security reason prevents it, we will tell you what happened and give you an opportunity to respond, and we will lift a suspension if the concern is resolved.

On termination for substantiated abuse or material breach, unused trial, free, promotional and beta Credits expire immediately. Unused Credits that you actually paid for may be forfeited only to the extent permitted by applicable law and by the purchase terms that applied; where forfeiture is not permitted, we will refund or otherwise settle the unused paid balance as the law requires, less any amount you owe us and any loss caused by the breach. This clause is not a blanket confiscation of paid balances.

Credits already consumed, and services already supplied, are not refunded on termination, subject to mandatory law.

You may stop using the Service and close your Account at any time. We retain records of an incident, a transaction or an account for as long as necessary to meet our fraud-prevention, security, accounting, tax and legal obligations, as described in the Privacy Policy.

17. Warranties and disclaimers

To the maximum extent permitted by applicable law, and except where mandatory law requires otherwise, the Service and all Output are provided “as is” and “as available”, and we exclude all implied warranties and conditions, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation.

Where you are a consumer, statutory guarantees of conformity apply and are not excluded by this section.

18. Limitation of liability

To the maximum extent permitted by applicable law, and except where mandatory law requires otherwise, Clip is not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill or reputation, loss of opportunity, loss of anticipated savings, loss of or corruption of data, the cost of procuring substitute services, or losses arising from your publication or commercial use of Output, from a decision taken on the basis of Output, from a Provider outage, moderation decision or change, or from a third-party platform's treatment of your content or account.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with the Service and these Terms, in contract, tort (including negligence) or otherwise, is limited to the total fees you actually paid to Clip for the Service in the six (6) months immediately preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for intent or wilful recklessness, for gross negligence where applicable law prohibits its exclusion, for fraud or fraudulent misrepresentation, or under mandatory consumer or product liability law.

19. Indemnity

To the maximum extent permitted by applicable law, you will indemnify and hold Clip harmless against third-party claims, proceedings, damages, fines and reasonable legal costs arising from: your Customer Content; your use or publication of Output; your breach of sections 6, 7 or 8; your infringement of the rights of a third party; or your breach of the terms or policies of a Provider or publishing platform.

This indemnity does not apply to liability of Clip that cannot lawfully be excluded, to loss caused by Clip's own intent or gross negligence, or, where you are a consumer, beyond what mandatory consumer law permits.

20. Changes, governing law, disputes and contact

We may amend these Terms. We will publish the amended version with a new version stamp and, where a change is material, give reasonable advance notice and ask you to accept the new version before you continue to use the Service. If you do not accept a material change, your remedy is to stop using the Service and cancel; we will settle any unused paid balance as required by law.

If a provision is invalid or unenforceable, it is replaced by a valid provision that comes closest to its intent, and the rest of these Terms remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them as part of a reorganisation or transfer of the business.

Personal data is handled as described in the Privacy Policy. Where we process personal data on your behalf as a processor, the Data Processing Agreement applies and forms part of these Terms.

These Terms are governed by the laws of the Netherlands. Disputes are submitted to the competent court in Amsterdam, the Netherlands. If you are a consumer, this choice does not deprive you of the protection of the mandatory law of your country of residence or of your right to bring proceedings before the court that mandatory law makes available to you. Consumers in the EU may also use the European Commission's online dispute resolution platform.

Questions about these Terms can be sent through the contact options on our website, or in writing to:

• Clip
• Vossiusstraat 20-2
• 1071 AD Amsterdam
• The Netherlands
• Chamber of Commerce (KvK): 81707169
• VAT: NL003597297B90