Billing & Credits Policy

1. What a credit is

Credits are the internal unit Clip uses to meter paid compute: image generation, video generation, voice synthesis, transcription and rendering. A credit is a metering unit and not electronic money, a payment instrument, a security or a currency. Credits have no cash value, cannot be exchanged for money and are not transferable between accounts.

2. Estimates before you spend

Before an action that spends credits, Clip shows an estimate based on the model, settings, duration and resolution that will actually be used. The chosen model and its price are frozen at the moment you approve the action, so the run cannot silently switch to a more expensive model afterwards. If the approval becomes stale because the settings changed, you are asked to approve again.

Where no defensible cost is known for a component, Clip blocks unattended paid work for that component rather than guessing.

3. Reservation and settlement

When a paid job starts, the estimated credits are reserved against your balance so the same credits cannot be spent twice. When the job reaches a final state, the reservation is settled: charged if the work was delivered, released back to your balance if it was not. Jobs are idempotent, so a repeated submission of the same job does not charge twice.

4. Failed generations

If a generation fails before the provider delivers a result, the reservation is released and nothing is charged. If a demonstrable technical failure of the platform occurs after a charge, we may restore the credits or allow a retry at our discretion or where the law requires it.

Output you simply do not like is not a technical failure. AI models are probabilistic: variation, artefacts, inconsistency, a result that does not match your reference, your taste or your expectation, and hallucinated detail are inherent to the technology. Those outcomes are charged, because the compute was delivered. Review Output before you use or publish it.

5. Caps and guardrails

Clip applies a daily spend cap, per-run cost limits, concurrency limits and rate limits, and can pause all paid provider work. These protect you and us from runaway spend; they never widen your balance or your plan entitlement. Some models are limited to specific plan tiers.

6. Plans, trials and expiry

Trial, free, promotional and beta credits are granted at our discretion, are not purchased, and may be limited, reduced or expired, to the maximum extent permitted by applicable law. Purchased credits and subscription entitlements follow the terms shown at the time of purchase, including any validity period stated there.

7. Refunds

Consumed credits and services already supplied are non-refundable, except where mandatory law requires otherwise, where an expressly stated refund policy applies, or where we choose to remedy a demonstrable technical failure. Nothing here removes a statutory right you cannot waive.

Consumers in the EU have a statutory right of withdrawal for distance contracts, which can be lost for digital content supplied immediately only where the consumer has given prior express consent and acknowledged the loss of that right. Where paid checkout is offered, that consent is collected at checkout.

8. Questions about a charge

Each generation records its model, settings, estimate, charge and job reference, and you can review these in your usage history. If a charge looks wrong, contact us through the options on our website with the job reference and we will look into it. This policy is version September 2026.